Refund policy

Made-to-measure orders and bespoke creations are not refundable as specially created for you.

Other orders may be returned within 30 days from the delivery date provided the items must not have been worn and must be in their original packaging with the labels still attached. We will proceed your refund upon receipt of your parcel. Refunding may take up to 15 business days to be proceeded; and credited to your account, depending on your bank. Free refunds are offered for products purchased on CZI website for EU. CZI offers free returns on orders delivered within Switzerland. Enclosed with your parcel is a booklet where you will find the returns and exchange form, kindly use it if needed (which we hopefully do not expect☺).